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Balkaninvest

Bulgaria

Country Manager

Job ID: 20803
Specialisation: Teacher / Trainer
Location: Bulgaria | Sofia

Our client is an internationally renowned institution dedicated to providing exceptional mathematics education to students of all ages. It was founded around 30 years ago and proudly educates thousands of students in USA and Canada via online platform. The company uses its own curriculum, developed by their Curriculum teams. With a rich history of fostering mathematical excellence, the firm aims to empower students with the skills and knowledge necessary to excel in mathematics and beyond. They are committed to creating a stimulating learning environment that nurtures curiosity, critical thinking, and problem-solving abilities.

For that goal we are seeking a versatile and dedicated

Country Manager

to join their team in Bulgaria (from their Sofia office or online).

Responsibilities:

  • Recruit, onboard, and manage the Bulgarian team, including Curriculum Specialists, Training Specialists, and Teachers.
  • Serve as the primary liaison between the Bulgarian team and HQ.
  • Support the team in curriculum development and training programs.
  • Collaborate closely with the heads of the Curriculum and Training Departments to ensure alignment with the company’s standards and objectives.
  • Teach online classes to gain deeper insights into the company’s products and teaching methodology.
  • Observe and evaluate classes to understand how the company’s curricula are applied in practice.
  • Travel to HQ in Boston, Massachusetts, at least once a year for ongoing training and development.
  • Hybrid work model

Requirements:

  • Education: Bachelor’s degree in Mathematics or a related field; a high school diploma combined with advanced knowledge of mathematics will also be considered.
  • Experience: A minimum of 2 years of teaching experience is required. Experience managing teams is preferred.
  • Communication: Excellent written and verbal communication skills in English.
  • A strong desire to lead and develop a team of math specialists to provide exceptional education to students on the online educational platform.
  • Strong interpersonal skills and the ability to work effectively with diverse teams.
  • Analytical thinking and exceptional organizational skills.
  • Critical and creative problem-solving abilities.

Our client offers:

  • Competitive salary and benefits.
  • The opportunity to work with leading experts in mathematics education in the US and contribute to the development of world-class math curricula.
  • A modern office in the heart of Sofia.
  • Continuous training and professional development within the company.
  • The chance to develop skills in online teaching and learning.
  • Flexible working hours and a collaborative, dynamic work environment.

If you are passionate about mathematics and education, and ready to make a meaningful
impact, we invite you to apply with your CV and an actual picture!

Customer relation officer (Forex)

Job ID: 20601
Specialisation: Risk Management | Support
Level: Expert
Location: Bulgaria | Sofia

Our client, a small but ambitious international company specializing in Forex, is opening a new office in Sofia and is seeking an experienced

Customer Support Specialist

with a background in Forex to join their team. This role offers a unique chance to be part of the company’s foundational team in Sofia, where you’ll play a key role in delivering exceptional customer service. The ideal candidate is customer-focused, multilingual, and experienced in the Forex industry, with a knack for solving problems and helping clients navigate the complexities of trading.

Responsibilities:

  • Customer Support and Communication: Act as the primary point of contact for customers, responding professionally to inquiries via phone, email, chat, and in-person.
  • With your Forex experience, provide tailored advice and solutions to help customers with account issues, trading questions, and platform navigation.
  • Build trust and rapport with clients by demonstrating empathy and professionalism in every interaction.
  • Use your in-depth knowledge of the Forex market to provide accurate information on trading procedures, account management, and risk factors associated with Forex trading.
  • Guide customers through various products and services, helping them make informed decisions while adhering to regulatory and company guidelines.
  • Complaint Resolution and Issue Management: Address and resolve customer complaints related to transactions, account discrepancies, and platform issues. Investigate each issue thoroughly, collaborate with relevant departments, and keep customers updated throughout the resolution process.
  • Aim to resolve issues efficiently while ensuring a positive experience for the client.
  • Proactively follow up with customers to ensure complete satisfaction after resolving their issues. Show attentiveness to their ongoing needs and establish long-term customer relationships, fostering a positive experience that supports customer retention.
  • Feedback Collection and Process Improvement: Gather customer feedback on Forex trading experiences, platform usability, and service quality. Report recurring issues and trends to management and suggest improvements to enhance the customer experience, ensuring the company maintains competitive and efficient support standards in the Forex market.

Profile Requirements:

  • A university degree in Finance, Business, or Computer Science is preferred, providing a strong analytical foundation for understanding Forex markets and customer needs.
  • Previous experience in a customer support role within the Forex or financial trading industry is essential. A background in Forex is required to effectively handle client inquiries and issues specific to this field.
  • Languages: Fluency in English is required, ideally along with proficiency in one of the following additional languages: French, Spanish, German, or Japanese. These language skills will allow you to communicate effectively with a diverse, international client base.
  • Technical Skills: Advanced Excel skills are essential, including the ability to manage data, use formulas, and perform analytical tasks relevant to client account support.
  • Familiarity with CRM and Forex trading platforms is a strong advantage, as these tools will support efficient customer service.

Why Join?

This is an exciting opportunity to join a growing Forex-focused company as it establishes its Sofia office. As a core team member, you will have a direct impact on shaping the customer support experience and contributing to a collaborative, customer-focused work environment. If you are experienced in Forex, passionate about customer service, and eager to help build something new, we encourage you to apply and grow with our client!

Software Developer (Golang, C#)

Job ID: 30001
Specialisation: Software Developer
Level: Mid-Level
Location: Bulgaria | Sofia

Our client is a global leader in retail and hospitality software solutions, specializing in payments and point-of-sale (POS) systems (product company). Operating in over 70 countries, they empower businesses to grow and thrive using innovative technology.

We are currently searching for several

Software Developers

for their new office in Sofia. These roles offer exciting challenges, a collaborative environment, and significant opportunities for professional development.

The engineering team is a diverse, remote-first group that brings together developers, quality assurance engineers, and project managers from various countries and cultures. They play a key role in influencing the company’s software architecture, product roadmap, and day-to-day operations. The company fosters an inclusive and innovative culture, encouraging team members to take initiative, explore new ideas, and make a meaningful impact on both the team and the products they create.

While prior experience with the specific technologies is not essential, candidates should have relevant working experience in software development and a willingness to learn. The primary technologies include:

  • Programming Languages: Golang, C#, React (TypeScript)
  • Infrastructure: AWS, Terraform, Helm, GitLab for CI/CD

Key Responsibilities:

Depending on your level of experience, your responsibilities may include:

  • Participating in technical project planning and execution.
  • Writing clean, efficient, and maintainable code.
  • Designing, maintaining, and querying SQL and NoSQL databases.
  • Documenting technical processes and project details.
  • Collaborating with team members and cross-functional departments.
  • Contributing to architectural decisions, patterns, and solutions.
  • Adapting to new tools, technologies, and programming languages as needed.

Your profile:

The ideal candidate will have:

  • Relevant working experience in software development (junior or mid-level).
  • Proficiency in writing high-quality code (any programming language).
  • Strong communication skills for collaboration across teams.
  • A self-motivated, organized, and enthusiastic approach to work.
  • Business-level proficiency in English.

Our client offers:

  • Flexible working hours to support work-life balance.
  • Fully remote role will be possible in the future, but willingness to be at the beginning at least some days per week in their Sofia-office to build-up a team-spirit.
  • Transparent career progression framework tailored to your growth.
  • Competitive company bonus scheme.
  • Access to training, certifications, and events for ongoing professional development.

Whether you’re early in your career or looking to take the next step, this role offers an opportunity to develop your skills, contribute to meaningful projects, and grow within a supportive and innovative company.

Kaufmännischer Mitarbeiter mit Deutsch

Job ID: 20901
Specialisation: Sales
Level: Expert | Mid-Level
Location: Bulgaria | Sofia

Unser Kunde ist ein führendes Unternehmen in der Herstellung und im Vertrieb von hochwertigen Keramikfliesen, die vorwiegend bei Umbauten und Neubauten von großen gewerblichen Objekten in ganz Europa eingesetzt werden. Zur Verstärkung des Teams suchen wir für das Büro in Sofia einen dynamischen und motivierten

Kaufmännischen Mitarbeiter mit Deutsch

in Vollzeit, der Erfahrung im Sales-Bereich mitbringt und sich in einem internationalen Umfeld weiterentwickeln möchte.

Sie haben Freude am Umgang mit Kunden, arbeiten zielorientiert und haben ein Talent für den Vertrieb? Dann sind Sie genau die richtige Person für diese spannende und abwechslungsreiche Position!

Aufgaben:

  • Umfassende Bearbeitung von Kundenaufträgen;
  • Individuelle Betreuung der Kunden mit einem ausgeprägten Servicegedanken und zielgerichteten Lösungsansätzen;
  • Pflege und Ausbau bestehender Kundenbeziehungen;
  • Korrespondenz mit Lieferanten im Ausland (auf Englisch);
  • Schriftliche und telefonische Kommunikation mit der Zentrale in Deutschland;
  • Koordination und Planung von Transportabläufen in verschiedenen europäischen Ländern;
  • Abwicklung von Zollformalitäten.

Anforderungen:

  • Bereitschaft für einen sofortigen Arbeitsbeginn;
  • Berufserfahrung im Sales-Bereich, idealerweise im internationalen Vertrieb oder in der Kundenbetreuung;
  • Fließende Kommunikation auf Deutsch und Bulgarisch sowie gute Englischkenntnisse;
  • Abgeschlossene Ausbildung im Bereich Großhandel, internationaler Handel oder Spedition;
  • Hohe Motivation, ausgeprägte Eigeninitiative und Interesse an neuen Herausforderungen;
  • Professionelle Arbeitsweise sowie exzellente organisatorische Fähigkeiten;
  • Erfahrung mit MS-Office (Word, Excel, Outlook);
  • Kenntnisse in Dynamics 365 BC sind von Vorteil.

Das Unternehmen bietet:

  • Eine dynamische Tätigkeit in einem internationalen und zukunftsorientierten Unternehmen;
  • Ein attraktives Gehalt, das über dem Branchendurchschnitt liegt;
  • Eine fundierte Einarbeitung in der Unternehmenszentrale in Deutschland;
  • Ein freundliches Arbeitsumfeld mit der Möglichkeit, sich beruflich weiterzuentwickeln.

Wenn Sie an dieser Position interessiert sind und Ihre Sales-Erfahrung in einem internationalen Umfeld einbringen möchten, senden Sie bitte Ihre Bewerbungsunterlagen auf Deutsch oder Englisch, inklusive eines aktuellen Fotos.

Office Assistant for trading company

Job ID: 20112
Specialisation: Office Administration
Level: Expert
Location: Bulgaria | Sofia

Our client is a leading commercial company in the fast-moving consumer goods sector. Due to business expansion, they constantly introduce new items into their portfolio.

Their trade includes import and export from Europe and third countries.

Currently, the company is looking for an experienced

Office Assistant

Responsibilities:

  • Manage operational business communication with partners, manufacturers, and suppliers from Bulgaria, Europe, and third countries (China, Malaysia, Africa, and others). Communication with countries inside and outside Europe is conducted in English.
  • Compile and prepare profit and loss (P&L) reports for the CEO.
  • Frequent communication and assistance with basic documents for the accounting and logistics departments.
  • Prepare detailed reports for the management team.
  • Perform personal assistant functions.
  • Provide frequent assistance with general administrative tasks.
  • Facilitate internal communication between different departments to ensure a smooth workflow.

Requirements:

  • Proficiency in English at B2/C1 level, both written and spoken (experience in business correspondence in English is a significant advantage but not mandatory).
  • Minimum 1-2 years of experience in a similar position.
  • Self-motivated , energetic, and open-minded individual with a strong desire to learn new things and to deal with different tasks.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Ability to perform tasks quickly and efficiently in a dynamic environment.
  • Strong organizational and communication skills.
  • Attention to detail and ability to work independently.

Employer offers:

  • Competitive salary and social benefits.
  • Opportunities for professional development.
  • Supportive and collaborative work environment.
  • Convenient office location in the center of Sofia.
  • Opportunity to be part of a growing company with exciting prospects.

If our offer is of interest to you, please send us your CV and a recent photo.

Mathematics Specialist / CMS Administrator

Job ID: 20802
Specialisation: Teacher / Trainer
Level: Expert
Location: Bulgaria | Sofia

Our client is an internationally renowned institution dedicated to providing exceptional mathematics education to students of all ages. It was founded around 30 years ago and proudly educates thousands of students in USA and Canada via online platform. The company uses its own curriculum, developed by their Curriculum teams. With a rich history of fostering mathematical excellence, the firm aims to empower students with the skills and knowledge necessary to excel in mathematics and beyond. They are committed to creating a stimulating learning environment that nurtures curiosity, critical thinking, and problem-solving abilities.

For that goal we are seeking a versatile and dedicated

Mathematics Specialist / CMS Administrator

to join their team in Bulgaria (from their Sofia office or online).

Responsibilities:

  • Teaching at least one online middle school class (up to grade 8).
  • Overseeing the documentation and training materials for our CMS/Homework Online platform.
  • Developing technical expertise for the Student, Parent, and Teacher Portals, as well as the Content Management System.
  • Engaging in feature discussions with engineers, filing detailed mojo tickets, and reproducing issues related to CMS/Homework Online.
  • Creating documentation, conducting training sessions, and producing training videos.
  • Familiarizing yourself with the company methodological foundation of Homework Online.

Requirements:

  • Bachelors degree in Pure or Applied Mathematics, Computer Science, Engineering, or a related tech field.
  • Strong computer skills and proficiency in English.
  • Highly organized and motivated, with the ability to multitask and prioritize in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Professional presentation skills, a desire for professional development, and quick learning abilities.
  • Experience in educational settings and/or curriculum development is a significant advantage.

Our client offers:

  • Opportunity to make a meaningful impact on students’ academic success and personal growth.
  • Supportive and collaborative work environment with dedicated colleagues.
  • Professional development opportunities to enhance teaching skills and expertise.
  • Competitive compensation and benefits package (private healthcare package, lucrative refer-a-friend program and more).

If you are passionate about mathematics and education, and ready to make a meaningful
impact, we invite you to apply with your CV and an actual picture!

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